Color Matching Disclaimer

There aren't many things our incredible DTG process can't achieve! However, when choosing the colors for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. You can find out more about color matching for print-on-demand clothing in this blog post!

Because of this, we can’t guarantee color accuracy 100%. Consider the following factors:

• When printing on garments, it’s important to consider fabric material and garment color. The same color value will look a little different on when printed on 100% cotton vs. a fabric blend. Similarly, the same color value will look different when printed on a light vs. dark colored garment.

• We also print a white under base layer beneath prints on colored garments so that the colors look vibrant and stand out from the fabric. The same color value on one garment can look different when printed with vs. without a white under base. We've taken some photos where you can see how the same color values look different when printed on a white or black garment. Keep in mind that even the colors in these photos look different than on the original printed product. Referencing these photos is not a substitution for ordering color swatches on a sample product.

• To get the best outcome for your prints and make sure that the color values in your design are compatible with the color profile our printers use, set the working space in your Adobe Photoshop to sRGB IEC61966-2.1 for RGB in combination with PSO coated v3 for CMYK.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash.

Fulfillment

It takes 2–5 business days to create a product and fulfill an order

Shipping

Shipping time depends on product availability and delivery destination. On average 6-9 days by USPS.

** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.

Support is always available, so just reach out.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. A $5.99 restocking fee will be required to complete the return. The refund process time is within 7 days.